Terms of Service Follow

ZIPZERO APP TERMS OF SERVICE

1. Terms of Service

Our goal in creating the ZIPZERO App is to help households like ours make ends meet. We wanted to create a rewards system that would offer our users the peace of mind that in doing their everyday shopping, they could have their most bothersome bills paid. Why not let the things you want, pay for the things you need? Every receipt and online purchase confirmation you share with us via the App helps zip your bills down to zero. 

Our Terms of Service below explain how we’re able to translate the shopping data you share with us and offers from our partners you use into cash that goes directly towards paying your household bills each month. 

These Terms of Service (“Terms”) refer to your use of the ZIPZEROmobile application as well as all updates thereof (“App”).

These Terms detail both your rights and your obligations in using the App. Please take the time to read through these Terms carefully because as a user of the App, you will be legally bound to adhere to these Terms. Please be advised that the Terms may be updated from time to time. We will inform our users of these changes on an ongoing basis. 

For detailed information on how we process your personal data, please see our Privacy Policy in the Help section of the App.

To use the App, you must accept these Terms by clicking the Next button (or equivalent) during the signup / sign-in process when prompted.

By using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue your use of the App. 

If you have downloaded the App from the Apple App Store, you must also use the App in accordance with the Apple Media Services Terms and Conditions.

If you have downloaded the App from Google Play, you must also use the App in accordance with the Google Play Terms of Service.

2. About us

The App is offered by ZIPZEROGlobalLimited, a company registered in England and Wales under number 11786825, with its registered office at WeWork Aviation House, 125 Kingsway, London WC2B 6NH, United Kingdom ("ZIPZERO", "we", "us", and "our").

3. System and device requirements

The App is compatible with devices that meet the minimum system requirements, i.e. iOS 14.0 and above and Android 10.0 and above. The device must have an active camera module. 

If your system or device does not meet these requirements, the App may not work on your device as intended.

While downloading and using the App on the device, data and internet usage charges may be incurred. Please check with your mobile or internet service provider beforehand for information on any additional fees they may charge.

If you are using a device that doesn’t belong to you, you must get permission from the owner of the device if you want to download and use the App on that device. By downloading and using the App, you accept responsibility in accordance with these Terms whether or not you actually own the device that you control and use to navigate the App.

4. License to use the App

The App is licensed to you, not sold. That means that the App belongs to us and our licensors and we and our licensors continue to own the App after it is installed and used on the device you own or control.

Under these Terms, we grant you a non-exclusive licence to download and install the App onto the device that you own or control and to use the App for personal, non-commercial use in accordance with these Terms. This means that you must not use the App for any commercial or business purposes, or any other purpose which might be considered outside of the boundaries of these terms or otherwise illegal.

The license is granted for the period when the App is installed and in use on the device that you own or control.

The license is granted to you personally. That means you must not transfer the App to any other person or share the App with any other person. However, you and other members of your household can use their individual ZIPZERO accounts to cover household bill payments.

Please respect our intellectual property rights. You must not modify, adapt, translate or create derivative works of the App, nor decompile or reverse engineer the App except as is permitted by law. Moreover, you must not remove or change any copyright, trademark or other proprietary notices.

5. Creating an account

You must be at least 18 years of age to create an account within the App.

You have the right to open a single account under your name and contact information.  Users don’t have the right to open more than one account. 

To sign up for a new account, fill in the “Signup” form, providing your email address. Click on the confirmation link sent to the email address you provided to confirm your account and set your passcode.

When signing up for a new account in the App and throughout your use of the App, you must provide an accurate and current email address. Failure to provide us with a valid email address may prevent us from creating your account and prevent you from using the App as intended.

You must ensure that the email address associated with your account is up-to-date and that you have full access to your mailbox. If you switch your email address, you will need to update the address associated with your account. It will not be done automatically.

6. Units

Units which are recorded by us on your account in the App are expressed in the equivalent of the pound sterling (GBP) (“Units”). The smallest possible amount that can be earned via the App is 0.01 Units (the equivalent of 0.01 GBP/1 pence). 

You will be able to start earning Units once you have successfully created an account in the App and once the App has launched on your device. 

You can be awarded with the following types of Units:

1. “Base Reward Units” – you earn Base Reward Units when you successfully scan a valid in-store receipt into the App or share with us a valid online purchase confirmation. 
2. “Premium Reward Units” – you earn Premium Reward Units when you successfully use an online or in-store offer of our Partner provided in the section “Shopping” in the App;

Units that are awarded to your account fall under the status of either ‘pending’, ‘available’ or ‘cancelled’. 

The available Units that can be redeemed for a reward within 12 months since they have been upgraded to available, i.e. ordering us to pay your utility bill (water, gas, electricity, telephone, TV, Internet) or your council tax bill (“Reward”) in accordance with these Terms. 

Please keep in mind that available Units cannot be withdrawn by you or credited to a bank account belonging to you or any other third party except of your utility service provider (water, gas, electricity, telephone, TV, Internet) or your council (council tax) (“Biller”). You can only use the available Units by redeeming them for a Reward (ordering bill payment). We will not redeem Units for cash payments to you or any third party.

Available Units will be available to you for a period of twelve consecutive months after they became available. If you have not redeemed your available Units during this period, all available Units earned up to that date will be forfeited.

In the “Wallet” section of the App, you can check the current status of your pending and available Units. 

For more information on earning Units and redeeming them for a Reward, see later in these Terms.

7. Sharing in-store receipts and online purchase confirmations

In order to be awarded with pending Base Reward Units you must successfully scan a valid in-store receipt from in-store shopping into the App or share with us a valid online purchase confirmation.

You must scan a valid in-store receipt by using the functionality available in the application in the App. To do that, go use the “Add Receipt” button and take a clear photo of your entire receipt. 

You must share a valid online purchase confirmation by sending it to your dedicated e-mail address indicated in the App. The confirmation shall be sent from the email address associated with your account in the App, otherwise, it will not be accepted. You can also simplify this process by using the functionality of the Application by clicking the “Send Confirmation” button.

8. Earning Base Reward Units

You earn Base Reward Units when you successfully scan a valid in-store receipt into the App or share with us a valid online purchase confirmation, whether or not they are linked to an offer from our Partners provided in the App. 

1. A valid in-store receipt is one that represents a purchase you’ve made as a consumer with any UK-based retailer and which has not been scanned beforehand by you or any other user of the App. Only a detailed purchase receipt (containing the merchant's details, date and time of purchase, all purchased product names and prices (for particular items), and total amount paid), issued by the in-store retailer can be scanned within the App. A payment card confirmation will not be considered a receipt as per these Terms. The receipt must be scanned into the App within 7 days from the date of purchase. 
2. A valid online purchase confirmation is one that represents a purchase you’ve made as a consumer with any retailer and which has not been forwarded to us beforehand by you or any other user of the App. Only a detailed online purchase confirmation (containing the merchant's details, date and time of purchase, all purchased product names and prices (for particular items), and total amount paid), issued by the retailer will be accepted. The online purchase confirmation must be forwarded to us within 365 days from the date of purchase. 

Any in-store receipt or online purchase confirmation that doesn’t meet the allowable conditions described in this section will be considered a breach of these Terms and a misuse of the App. Any in-store receipt or online purchase confirmation determined to be in breach of these Terms may be rejected by us without notice and result in the cancellation of the Units (if they have been awarded).

Immediately after a valid in-store receipt or an online purchase confirmation has been processed in the App you will be awarded with the number of pending Base Reward Units that correspond to the current Reward Rules or given offer from our Partner provided in the App.

The value of awarded pending Base Reward Units depends, among others, by whether they are related to an offer from our Partners provided in the “Shopping” section of the App. If you successfully use such an offer, the value of pending Base Reward Units awarded may be higher. Otherwise, you will receive the base value of pending Base Reward Units as indicated in the Reward Rules. The current Reward Rules are included in the Appendix to these Terms. For more information about offers and how to use them, see later in these Terms.

It may take 3-7 days for a receipt or an online purchase confirmation to be validated through our App’s verification system before the Base Reward Units can become pending. Your Base Reward Units go from ‘pending’ to ‘available’ after the lapse of the grace period. 

You can redeem available Base Reward Units for a Reward at any time within 12 months since they have been upgraded to available, otherwise, they will be forfeited.

9. Offers

You earn Premium Reward Units successfully using an offer from our Partners provided in the App. 

In order to use an offer go to the “Shopping” section of the App, where you can find the list of online and in-store offers available at a given time or search for available offers using the offer search engine available in the App.

All offers come from our partner retailers operating a given store/chain of stores or our partner producers offering goods under a specific brand (“Partners”). 

Each online offer includes:

1. name of the Partner;
2. value of the Base Reward Units and/or Premium Reward Units you can earn – this can be described by indicating a certain number of Units or the percentage of the value of the purchase you make using given offer (subject to additional conditions indicated of the given offer, see below);
3. grace period – the time it takes for Base Reward Units and Premium Reward Units to be upgraded from pending to available if the remaining conditions are met. This period depends on the time it takes to process the order according to the terms set by our Partner. For instance, if you make a clothing purchase online with one of our Partners, the grace period covers the time of processing the order, payment, delivery and the time allowed for returns or exchanges. Another example: if you book a holiday, the grace period starts at the time you make the reservation, the time of your stay and ends when the payment has been made in full. It is only when our Partner pays the commission for the purchase to us that an increased amount of Base Premium Rewards and Premium Reward Units can be made available to you.
4. in case of online offer: a link to the Partner that allows you to register your purchase in the App and earn Base Premium Rewards and Premium Reward Units.

An offer may include additional conditions, including but not limited to: method of calculating the purchase value (exclusion of VAT, delivery costs etc.), the minimum or maximum value of the purchase, restrictions on the category of goods or services which you may purchase as part of the offer, duration of the offer etc. 

Because the offers come from our Partner and may change at any time we reserve the right to change the conditions of any offer as well as to suspend or discontinue any offer, either temporarily or permanently, at any time or from time to time, with or without prior notice to you. 

You acknowledge that we have no express or implied obligation to provide, or continue to provide, any specific offer, now or in the future. You agree that we shall not be liable to you, the user, or any third party for any change, suspension or discontinuation of any offer.

We are neither a party to any transactions with our Partner you make using the offers provided in the App. We are not the seller or supplier as well as we do not endorse any of the goods or services made available by such Partners.  Under no circumstances shall we be held liable to you, the user, or any third party for the outcome of any transactions with any Partner you make using the offers provided in the App, including but not limited to, whether the Partner will supply the goods or services, pass the title to them as well as their quality, safety or legality.

When you use an offer provided in the App, we are acting solely as an advertising agent for our Partners (or their tracking agencies) by sending them customers and traffic. In return for this, our Partners (or their tracking agencies) pay us a commission. Thanks to this commission we can award you with Premium Reward Units and an increased amount of Base Premium Rewards which can be redeemed for a Reward.

You can use the share link to send your list of online offers via SMS or e-mail (by clicking “Shop on Desktop” button or similar) to review the online offers or complete the purchase on your desktop. The share link may have an individual validity period after which it expires. After its expiry you will not be able to review shared online offers or complete the purchase on your desktop and you will need to generate a new link. 

Adding an offer to the “My Offers” list or sharing it using the share link does not affect the conditions of the offer, including its validity.

10. Earning Premium Reward Units

You earn Premium Reward Units and an increased amount of Base Premium Rewards successfully using an offer from our Partner provided in the Shopping section of the App if the below conditions are met.

In case of in-store offers:

1. adding an in-store offer from our Partner to the “My Offers” list before making a purchase; completing your qualifying purchase with our Partner within the validity period of the offer added to the “My Offers” list;
2. scanning a valid in-store receipt into the App from our Partner that your qualifying purchase has been completed within 7 days from the date of purchase, as described in section 7 of these Terms. 
3. lapse of the grace period indicated in the given in-store offer and payment to us of the commission for your qualifying purchase by our Partner. 

You will be awarded with the number of pending Premium Reward Units and an increased amount of Base Premium Rewards that correspond to the given online offer after completing your qualifying purchase with our Partner after the conditions (a) – (b) have been met. The status of pending Premium Reward Units is automatically upgraded to ‘available’ after condition (c) has been met.

In case of online offers:

1. click through to our Partner using the link provided in the online offer (by clicking “Get This Offer Now”, “Go to Shop” button or similar) before you start your shopping.

You can use either the link provided in the App or the link provided in the shared list of your online offers. Please keep in mind that only by using the link provided in the online offer we will be able to track and register your purchase in the App and award you with the Premium Reward Units and an increased amount of Base Premium Rewards.

1. completing your qualifying purchase with our Partner after being redirected by us to the store, including paying for the purchased goods or services. 

Please keep in mind that redirecting to other websites (including other websites granting cashback) or failing to complete your purchase will prevent us from registering your purchase in the App and award you with the Premium Reward Units and an increased amount of Base Premium Rewards. If you happen to redirect to other websites or if you aborted the purchase you should return to the online offer provided in the App and click through to our Partner again.

In order to allow us to register your purchase correctly in the App and award you with the Premium Reward Units and an increased amount of Base Premium Rewards, make sure you have AdBlock disabled in your browser or use the filter options that allow you to customize the action of the ad blocking program to your preferences, in which you can specify which elements of the page to be blocked that you want to keep visible.

1. forwarding us a valid online purchase confirmation from our partner retailer that your qualifying purchase has been completed within 365 days from the date of purchase, as described in section 7 of these Terms. 
2. lapse of the grace period indicated in the given online offer and payment to us of the commission for your qualifying purchase by our Partner (or its tracking network). 

You will be awarded with the number of pending Premium Reward Units and an increased amount of Base Premium Rewards that correspond to the given online offer after completing your qualifying purchase with our Partner after the conditions (a) – (c) have been met. The status of pending Premium Reward Units is automatically upgraded to ‘available’ after condition (d) has been met.

In most cases, you will be awarded with the pending Premium Reward Units and an increased amount of Base Premium Rewards within 7 days of forwarding us the online purchase confirmation or scanning a valid in-store receipt into the App from our Partner that your qualifying purchase has been completed. 

Whether the purchase is a qualifying one is entirely at the discretion of our Partner (or its tracking network). Thus we will not be liable to you for any Premium Reward Units or an increased amount of Base Premium Rewards if our Partner (or its tracking network) does not accept your purchase as a qualifying one. In such case, we reserve the right to cancel the affected Premium Reward Units and an increased amount of Base Premium Rewards.

We will endeavour to secure the payment of the commission but we do not and cannot make any guarantee in this regard. This will not be liable for any Premium Reward Units and an increased amount of Base Premium Rewards to you if our Partner (or its tracking network) does not pay us the commission for your qualifying purchase. In such case, we reserve the right to cancel the affected Premium Reward Units and an increased amount of Base Premium Rewards.

We reserve the right to request from you additional information or documents, justified in the given circumstances, confirming that the abovementioned conditions are met, including that your purchase has been completed. Failure to provide us with the requested information or documents will prevent us from registering your purchase in the App and award you with the Premium Reward Units and an increased amount of Base Premium Rewards.

You shall inform us without undue delay of any cancellation of the purchase made using an online offer provided in the App, which happened before the lapse of the grace period, regardless of reason, by sending the information to the email address confirmations@zipzero.com.

You can redeem available Units for a Reward at any time within 12 months since they have been upgraded to available, otherwise, they will be forfeited.

11. Your Bills

To redeem your available Units (both Base and Premium) for a Reward, you must first add the payment details for the service (water, gas, electricity, telephone, TV, Internet and council tax) and your Biller. 

Go to the “Bills” section of the App and click on the “+ Add Biller” button. In this section, you provide us with the required details for processing your bill payment, including (i) the name of the Biller of your choice; (ii) the Biller’s bank account and sort code or IBAN bank account number; and (iii) your account number/customer number at your Biller.

In order to save your bill click the “+ Add Bill” button again.

When adding a new Biller within the App, you must provide us with accurate and current details so that your payment can be processed successfully. Failure to provide us with the correct information for your Biller may delay granting you a Reward or block it entirely.  

You are only required to provide payment details for your Billers. You must never provide payment details for your own bank account or any other third party than your Billers.Doing so will be considered a breach of these Terms and a misuse of the App, which will lead to the deletion of your account in the App. 

You must keep all Biller/bill payment details associated with your account current. If this information changes, you are expected to update the Biller’s details in your account in the App. Such updates are not carried out automatically. 

You can edit or delete saved bills/Billers on your payment list at any moment within the App.

12. Redeeming Units for a Reward

You can redeem available Units for a Reward at any time within 12 months since they have been upgraded to available, otherwise, they will be forfeited.

If you wish to redeem your available Units (both Base and Premium) for a Reward go to the “Bills” section of the App and select a Biller from your list by clicking the “Pay” button.

A reward within the App constitutes the payment by us of a bill of your choosing. To order a bill payment, enter the number of available Units you wish to redeem. An applicable minimum Reward value is indicated  in the current Reward Rules. This limit is subject to change at any time. If you have fewer available Units than the minimum threshold, you'll need to earn more Units to reach the threshold before you can redeem them for a Reward. You should not order the payment of more available Units than the amount owed on a bill. An applicable maximum Reward is indicated  in the current Reward Rules. This limit is subject to change at any time. The current Reward Rules are included in the Appendix to these Terms.

Click the “Next” button to confirm all the payment details for your Biller are correct and order payment of your bill.

We will transfer the cash equivalent corresponding to the available Units you have redeemed to your Biller within three business days.

Once your Reward has been confirmed, it is non-refundable and non-exchangeable.

13. Changes to the Reward Rules

We reserve the right to change our Rewards Rules from time to time. We will publish the updated version of the rules in the App, including but not limited to, the conditions for earning Units, the number of Units awarded for a particular action, and the conditions for redeeming Units for Rewards.

We are consistently working to improve the Rewards we offer you via our App and this may affect the Reward Rules. We will inform you of any changes we make to the Reward Rules via the email address you provided to us and/or via a notification within the App. If we plan to change the Reward Rules in any way that affects you adversely we will endeavour to notify you thereof 30 days in advance. Your use of the App is equivalent to your acceptance of the new Reward Rules and your agreement to be legally bound by them as per the Terms. 

Should you object to any changes to the Reward Rules, your sole recourse is to discontinue using the App and uninstall it from the device you own or control. Please note that uninstalling the App is not equivalent to deleting your account in the App. Please refer to Section 18 of these Terms in that respect.

14. Fraud, misuse or breach

If you breach these Terms, the Reward Rules or applicable laws, or if we have reasonable grounds to suspect fraud or misuse of the App by you or a third party using your device or using your account in the App, we reserve the right to cancel your earned Units (both pending and available) or to terminate your right to use the App (delete your account in the App) and Reward scheme without notice.

We will notify you thereof via the email address you have provided. 

From the date we’ve given you notice of termination, your account in the App will be deleted, you will no longer be able to use the App and all earned Units (both pending and available)will be forfeited. You are required to discontinue using the App and uninstall it from the device you own or control. 

15. Cancelling Units

We reserve the right to cancel your Units if:

1. we determine that the Units were awarded to you in error, including in case of failure to meet the abovementioned conditions;
2. we determine that you are in breach of these Terms, particularly in the absence of informing us about the purchase being cancelled before the lapse of the grace period, fraud or misuse of the App;
3. your in-store receipt or an online purchase confirmation has been rejected through our App’s verification system;
4. you delete your account in the App.

We reserve the right to cancel your Premium Reward Units:

1. if you fail to forward us the confirmation from our partner retailer that your purchase has been completed before the lapse of the grace period indicated in the given online offer;
2. if our partner retailer does not accept your purchase as a qualifying one;
3. if the purchase was cancelled before the lapse of the grace period, regardless of reason, including in the event of withdrawal from the purchase and return of the goods;
4. our partner retailer failed to pay us the commission for your qualified transaction.         

16. Communication with you

If we need to send you a general notice or general information, we will send a notification within the App. We recommend that you check the App regularly for notifications. 

We may also contact you by email using the email address associated with your account.

You can change the means we use to communicate at any time by selecting the given option in the “Settings” section of the App. 

17. Support, Queries and complaints

We are here to help you in every way we can. 

If you need support in relation to the App, particularly in the case of any problems you may have using the App, including any errors, bugs or interruptions, as well as any queries or complaints related to the App please review our FAQs, or alternatively contact our support team at contact@zipzero.com.

We endeavour to respond to your query or complaint in a timely fashion – we anticipate a maximum of 30 days to resolve any issues. 

18. No warranty

The App is provided on an "AS IS" and “AS AVAILABLE” basis. This means that you accept that the App may contain errors, bugs or inaccuracies, which we endeavour to address and resolve on an ongoing basis. 

We do not guarantee that the App is complete, reliable and accurate, nor do we guarantee that any errors, bugs or inaccuracies in the App will be fixed or that the App will meet your requirements, or that it will achieve an intended result established by an individual user. The App has not been developed to meet your individual requirements, however, we will endeavour to improve your user experience on an ongoing basis. 

From time to time we may make updates available to you to fix errors, bugs or inaccuracies in the App or improve the performance of the App and/or enhance its functionality. We will notify you of any updates to the App available at a given time. We recommend that you promptly install all updates of the App that are made available to you to ensure you are accessing the most current version of the App. 

We do not guarantee uninterrupted access to the App at any particular time or location. We may need to interrupt access to the App for maintenance purposes, either on a scheduled or emergency basis. We will endeavour to notify you in advance of any scheduled interruption in access to the App. Moreover, access to the App may be interrupted for reasons outside of our reasonable control (force majeure).

Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms whether express or implied are hereby excluded to the fullest extent permitted by law.

19. Links

The App may provide links to third-party websites or resources. To the extent permitted by applicable laws, we are not responsible for the availability of such external sites or resources, and we do not endorse and we are not responsible or liable for any content, advertising, products or other materials published on or available from such sites or resources. We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, products or services available on such external sites or resources. We provide such links and references to you only as a convenience. Unless otherwise expressly stated, a link does not imply our endorsement, sponsorship or recommendation of, or affiliation with, the linked site or its content, and we do not accept any responsibility thereof.

20. Limitation of liability

Under no circumstances shall we be held liable to you or any third party for any indirect, incidental, punitive, special or consequential damages or any loss of profits, use, data or other intangible property resulting from, arising out of or in any way relating to these Terms or the subject matter hereof, even if we have been advised of the possibility of such damages.

As the App is for your personal, non-commercial use only, we shall not be held liable for any business-related losses that you suffer as a result of our breaking these Terms, including loss of profits, loss of business, loss of contracts, loss of business opportunity and business interruption.

We shall not be deemed to be in default hereunder, nor shall it be held responsible for, any cessation, interruption or delay in the performance of its obligations hereunder due to reasons beyond our reasonable control (force majeure). In such events, we will endeavour to (a) give you notice thereof within a reasonable timeframe given the circumstances, and (b) take all steps reasonably necessary under the circumstances to mitigate the effects of the force majeure upon which such notice is based.

Where we are found to be liable to you, the user, our total liability (regardless of the number of claims brought) shall be the total value of any Reward you received from us during the previous twelve months from the time when a claim is brought forward.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. In other words, we do not exclude or limit our liability to you for (i) death or personal injury caused by our negligence or the negligence of our directors, officers, employees and agents, (ii) for fraud or fraudulent misrepresentation, or (iii) for any liability that cannot be excluded or limited by law.

21. Indemnification

You agree upon demand to indemnify us and our directors, officers, employees and agents against and from any claim, demand, liability, expense or loss, including reasonable attorneys’ fees due to or arising out of, or in any way connected with your use of or access to the App, your provision, access, disclosure or use of any data, confidential information or personal data, your violation of any obligations under these Terms, your use, or the use by any other person, of your login credentials.

22. Changes to these Terms

We reserve the right to change these Terms from time to time. All updates to the Terms of service will be published in the App. 

We will inform you of any changes we make to these Terms via the email address you provided to us and/or via a notification within the App. If we plan to change these Terms in any way that affects you adversely we will endeavour to notify you thereof 30 days in advance. 

When you click to confirm any changes to these Terms or if you continue to use the App after the changes to these Terms come into force, you thereby accept the new Terms.

Should you object to any changes to these Terms, your sole recourse is to terminate your use of the App and uninstall it from the device you own or control. Please note that uninstalling the App is not equivalent to deleting your account in the App. Please refer to Section 18 of these Terms in that respect.

We recommend that you review these Terms periodically for any changes. We will make the latest version of these Terms available in the “Help” section of the App.

23. Operation of the App

We reserve the right to discontinue the App and delete your account in the App or the given Reward scheme, where we have legal, security, technical or commercial reasons to do so. We will endeavour to notify you thereof 30 days in advance via the email address associated with your account and/or via notification in the App. You will be able to use the App in accordance with these Terms until the day of discontinuing the App or the Reward scheme. All earned Units (both pending and available) will be forfeited thereafter.

24. Deleting your account in the App

If you wish to delete your account in the App you should contact us at contact@zipzero.com and submit your request. 

We reserve the right to delete your account in the App without prior notice if you have not actively used the App in the last 6 months. In order to actively use the App you need to successfully scan at least one valid in-store receipt into the App or share with us at least one valid online purchase confirmation or successfully use at least one online or in-store offer from our Partner provided in the App. We will notify you of the deletion of your account to the email address associated with your account.

Following the deletion of your account, you will no longer be able to use the App and all earned Units (both pending and available) will be forfeited. You are required to discontinue your use of the account and uninstall the App from the device you own or control. 

25. Governing law. Jurisdiction

These Terms of service, their subject matter and their formation, are governed by the laws of England and Wales. 

All parties referred to in these Terms agree that the courts of England and Wales will have exclusive jurisdiction, except in the case of a resident of Northern Ireland, who may also bring proceedings forward in Northern Ireland, and are resident of Scotland, who may also bring proceedings forward in Scotland.

26. Transition provisions

Due to the introduction of the in-store offers and a change in the rules for earning the Units any pending Base Reward Units as of 30/11/2022 will be upgraded to ‘available’ only if you actively use the App for 6 consecutive months, which means to successfully scan at least five valid in-store receipt into the App or share with us at least five valid online purchase confirmation or successfully use at least five online or in-store offer from our Partner provided in the App. If you meet this condition we will upgrade to ‘available’ up to £10 from your ‘pending’ Base Reward Units balance on the 1^st of each month of your active use of the App falling after 31/12/2022 – until the Base Reward Units is depleted.

27. Final provisions

We reserve the right to assign any or all of our rights and obligations under these Terms, but we will ensure that the transfer will not affect your rights hereunder. You may not without our written consent assign any of your rights and obligations hereunder.

Any failure by us to enforce any of our rights or obligations set out within these terms will not constitute a waiver of our rights to subsequently enforce such provision or any other provision of these terms.

The invalidity or unenforceability of any one or more sections of these Terms shall not affect the validity or enforceability of its remaining provisions, and each provision of these Terms shall be effective to the maximum extent permissible under applicable law.

These Terms constitute the entire agreement of the parties with respect to the matters contemplated hereby.

Version: 6.0

Effective date: 01/03/2023

 

APPENDIX NO. 1 TO ZIPZERO APP TERMS OF SERVICE

REWARD RULES

 

Version: 6.1

Effective date: 20/06/2023