ZIPZERO automatically declines receipts after scanning in cases where we have picked up a factor that makes the receipt unacceptable.
If a receipt is automatically rejected, it is likely that there are no products visible, meaning that we cannot reward the receipt. However, if you have determined that your receipt is clear with detailed product data and is in line with what we accept, yet you still receive this message, please reach out to us with the details at contact@zipzero.com.
Below you can find detailed information on what a receipt must contain before scanning it in the app:
Receipts MUST be shown in full and include:
- The merchant's details (name, address, VAT number),
- Date and time of purchase,
- All purchase prices (for particular items),
- Total amount paid
Receipts MUST also:
- Be a regular, till receipt from a brick-and-mortar shop,
- Be scanned within 7 days of the purchase date
There are certain receipts that ZIPZERO can't award units for:
- Invoices/ A4 receipts
- Card Payment Confirmations (Cardholder Copies)
- Online orders/ E-Commerce
- Handwritten receipts
- Screenshot receipts
- Refund receipts
- Receipts in a foreign currency
- Parking payment confirmations
- Delivery confirmations
- Currency exchange receipts
- Bill payment receipts
- Cash withdrawal receipts
- Cash transfer or deposit receipts (e.g. PayPoint)
- Payment receipts by allpay.net
- Lotto or any type of gambling receipts
Comments
2 comments
I have had several receipts that will not scan
Hello there,
Thank you for reaching out to ZIPZERO!
Please feel free to get in touch with us by contacting contact@zipzero.com in order to provide the receipts that you are having issues with and it would be greatly appreciated if you could also provide the email that is connected to your ZIPZERO account.
We look forward to hearing from you.
Best wishes,
The ZIPZERO Team
Please sign in to leave a comment.