New Update - receipts not scanning

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Lilsqeaky T

• 23 March 2023 21:16

Updated my app to latest version today and since the update none of the recipts which i am trying to scan are going through. The receipt image os clear, matches up with the edges, contains all the correct info which is needed and it is still not going through. Is anyone else having the same?

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• Official comment

  

  Tanya

  • 29 March 2023 15:47

  Hello there,

  Thank you for reaching out and waiting patiently for our response.

  We apologise for the inconvenience caused by a recent bug in our scanning engine. The issue affected our ability to recognise receipts properly over the last week, and we understand the frustration this may have caused. We're happy to inform you that issue is now resolved!
  Any receipts you were unable to scan during this time can now be rescanned and should now appear on your wallet. However, if you find that any of your scanned receipts are outdated and no longer valid, please email them to us at contact@zipzero.com.

  Best wishes,

  The ZIPZERO Team

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  Michael Sellar

  • 24 March 2023 16:20

  Same here

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  Karen Todd

  • 24 March 2023 18:43

  Same here, literally just downloaded new updated app

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  tim.hoppenbrouwers

  • 24 March 2023 19:28

  Yep same here

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