Incorrect amount in scanned receipt

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4 comments

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    Tanya

    Hello Chelsea,

    Thank you for reaching out.

    If you have tried reaching out to us by emailing contact@zipzero.com but have never received a response, we kindly advise that you please contact us via social media or by reaching out using the in-app contact form.

    We look forward to hearing from you.

    Best wishes,

    The ZIPZERO Team

     

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    The ZIPZERO Team

    Hi Beverley,

    Sorry that this has happened to your receipt.

    Are you able to get in touch via contact@zipzero.com with your ZIPZERO email address and receipt information, please? We will look into the issue once we have this.

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    Chelsea

    Has happened to me on a few occasions and I e had no response to my emails

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    Angharad Lewis

    Hi-I keep uploading receipts for around £40 but am only geting 1p cashback on them.3 percent of £40 should be around £1.20 so I’m not sure why I’m only getting 1p.Occasionally I get the right amount but more often than not the percentage of cashback is wrong.Can anyone at Zip Zero clarify what’s happening for me?

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