Offers often not honoured

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8 comments

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    Paula Styles

    Don't expect a reply... I have made several complaints to no avail.

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    Thomas B

    The next day the in-store offer got honoured for a Sainsbury's and Waitrose receipt, both paid by giftcard. So the giftcard is not the problem.

    Today another receipt from Asda didn't work. It's frustrating when the offer very often don't work. I have to re-think whether Zipzero is worth the effort for 1p per receipt...

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    Mark wild

    I agree offers are not being validated done several receipts this week from offer got 0.1 percent back Morrisons should have been 4% what’s wrong with your software at your end please do explain

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    Sam and Penny Gower

    Same here Mark. Also, the 4% Morrisons keeps getting rejected!

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    Wealextim

    I have the same issue none of the premium rewards have not been rewarded in the past week. However there is definitely something going wrong at ZIPZERO again. I have been a member for about 5 years and they failed to make any bill payments up to 2022 at which point I had a balance of £170. Since last year, they started to pay it back, £10 per month as long as you scanned atleast 5 receipts a week for 6 months. This months payment of £10 has not arrived!

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    Wealextim

    Ok what I have noticed is, if you add the instilore offers and  immediately click on add a receipt it seems it is too fast for the system to recognise the offer and award premium rewards. This has happened to me several times.

    However, last night I added the offers and only scanned receipts tonight and every single receipt has been rewarded with premium rewards.

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    Davide

    You cannot use giftcard sand the Morrisons 4% offer simultaneously and that's why you're getting rejected. I asked this to support as it wasn't clear, but it does state "offer excludes paying by giftcard". Not sure for the other issues though

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    Thomas B

    Just an update. All the offers worked for me in the past 2 weeks, even the Morrisons which I paid by giftcard. The trick seems to be to add the offers well before you scan the receipts, not just seconds before.

    I use giftcards for Sainsbury's, Waitrose, Tesco, Aldi and Morrisons and the in-store offers worked with all of them. Or to be correct, they show as pending now in the app and I will be see in 90 days.

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