Still rejected purchases and correct app purchase

Hello Again. I recieved a very positive reply to my previous post but there are still plenty of purchases that I have made on Amazon that have been rejected or simply lie in the pending file. The ones in the pending file date back over a year and should now be available. I checked that I have sent the correct "order confirmation" email and that is the case in nearly all. Any that have incorrect emails I have resent the correct order confirmation.

It appears that there is a serious flaw in the program that filters and assesses these purchase and we are loosing out after sticking with ZIP Zero through the hard times. I also have a problem with the instore offers - some of the receipts are just read - a recent MacDonalds purchase was put through as Next!

Official comment

Tanya

10 January 2023 16:51

Hello Stephen,

Thank you for reaching out to us.

We appreciate your time and patience in sticking by ZIPZERO throughout all our past and recent changes.

In relation to your Amazon purchases and scanned receipt(s), we'd be more than happy to look into them further for you.

Please send an email to contact@zipzero.com with the dates of each purchase and a screenshot of the receipt(s) that have been incorrectly read in order for us to investigate further.

We look forward to hearing back from you and resolving this issue.

Best wishes,

The ZIPZERO Team

Still rejected purchases and correct app purchase

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