Pending funds since 2020!
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Official comment
Hello there Fraggle,
Thanks for joining the community and for your question.
As requested, Any pending base units from before December 2022 will be released at a rate of £10 a month. You will continue to get the £10 monthly until the balance of your old units is empty. To begin the release of these units, users need to be active for 6 months in a row. Active means scanning 5 successful receipts per month. They can be online or in-store receipts.
To have us tell you exactly how many months you need to be active, please contact us at contact@zipzero.com.
We hope this has been easier for you to understand!
Warmest Regards,
The ZIPZERO Team
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Call me a cynic but they keep changing the rules and goalposts as soon as we get anywhere near pay-out.
I have £35 waiting in the old pending units. I was expecting £10 of that to appear to payout in February 2023, but this hasn't happened.
Whats the odds that the 5 month countdown actually is from December 2022 and when we get to April (month 4) that the rules will change again and some other qualifying period will be introduced. This new period will then be changed yet again and so on to the point we will never see these pending units.
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Practically, to release the earning already earned you've to give them even more receipts... and the grace period for receipts that already are 2 years old is adding even more insult to injury. I'll never see my £30 ... I feel scammed more than if zipzero simply had gone bust.. or burst !
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Hello Fragglebuster,
Thank you for reaching out to us.
We have investigated your account further and as a result, we have sent an email to your personal email address providing an understanding of when you can expect your previously accumulated funds to be released.
We hope our explanation helps and if you wish to ask any further questions or raise any concerns, please feel free to get in touch by emailing contact@zipzero.com.
Best wishes,
The ZIPZERO Team
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Hello Steve,
Thank you for reaching out and voicing your concern.
In order to investigate your account regarding your previously accumulated funds, please reach out to us by emailing contact@zipzero.com and we will provide an explanation for you.
Best wishes,
The ZIPZERO Team
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Hello Mark,
Thank you for reaching and expressing your feelings towards the requirement of attaining previously accumulated funds.
In order to provide a thorough explanation surrounding the requirement of consecutively scanning 5 in-store receipts or forwarding 5 online order confirmations for 6 months in order to attain old accumulated units, please reach out to us by emailing contact@zipzero.com and we will provide an explanation for you.
Best wishes,
The ZIPZERO Team
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The reply I got from them was that they can change the terms and conditions whenever they like and then conveniently quoted it.
They've not bothered to reply when I mentioned that to change terms retrospectively is unfair and also prob illegal under unfair terms in consumer contracts regulations now the Consumer Rights Act.
They also hide behind a virtual office address.
I would be interested if anyone here has any emails from zipzero back in 2020/2021/2022 where they were pleading poverty and where the old, new old, final new old rules about when premium and regular units were introduced. -
Only transactions older than 90 will be released at £10/month as long as you "stay active". I got £10 released at the beginning of January and February each. Now my oldest pending transactions are from October 2021, so I'll be expecting the pending £30 I still have to be released by beginning of May.
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